My issue is that most mom & pop shops suck. Local places often have horrid customer service or business practices and are run by people who have no business running businesses. Very few are legitimately good.
And it’s not just where I live now. This has been the case everywhere I have lived.
It’s why I hate the blanket “support local” bs.
The same one that was installed on people’s devices without their knowledge or consent? I think you’re avoiding the real issue there.