So, should I start hassling my ISP about my missing 350 Mbps? Is there some other obvious thing I should test before I hassle them? I certainly don’t want them to say “have you turned it off and on again”?
My ISP will treat anything under (I think) 90% of advertised speed as a technical problem, assuming it shows up on the modem speed test.
I had a problem recently where it was consistently slow, but only in the evenings. I was pretty sure it was a neighbourhood issue, but I still had to go through the whole troubleshooting script, replace the modem, get a tech out to check everythting, etc.
After none of that helped, the regular tech support didn’t know what else to try. Luckily there was a form on their site to escalate an issue. That put me in touch with an actual person with an email address, and they were able to get the issue sorted relatively quickly.
There’s actually a whole escalation process up to making a complaint with the regulator, but this is in Canada, so YMMV.
My ISP will treat anything under (I think) 90% of advertised speed as a technical problem, assuming it shows up on the modem speed test.
I had a problem recently where it was consistently slow, but only in the evenings. I was pretty sure it was a neighbourhood issue, but I still had to go through the whole troubleshooting script, replace the modem, get a tech out to check everythting, etc.
After none of that helped, the regular tech support didn’t know what else to try. Luckily there was a form on their site to escalate an issue. That put me in touch with an actual person with an email address, and they were able to get the issue sorted relatively quickly.
There’s actually a whole escalation process up to making a complaint with the regulator, but this is in Canada, so YMMV.