Softener dispenser isn’t draining. Open the lid after a cycle to find it still full of fluid. I’ll admit I have no clue whatsoever how it works; I also don’t know how they manufactured it because it doesn’t come apart. It’s the kind that sits on top of the agitator (top-loading washer), I think it works by centrifugal force, that it’s supposed to fling it out of the center chamber to an outer chamber during the spin cycle?
I tried cleaning it not long ago, it doesn’t come apart, so I don’t know if I just washed some Clinton-era crud into a small port I have no hope of cleaning. Oh well, remarkably for a washing machine of this age these parts are still available, so I think I’ll just spend ten bucks on it.
I think the part you’re talking about does come off. https://www.repairclinic.com/Repair-Library/Part-Testing/8363/Washing-Machine-Agitator-Or-Wash-Plate-Removal
You’re right, though. It just spits the stuff out during the first spin cycle. If it doesn’t spin fast enough, the softener won’t come out, so it might be that you’re overloading the machine?
That video isn’t super helpful, but the part you’re looking for is basically “pull this part off, then move on to the next step”.
If it’s the other style dispenser, this video describes how to take one apart. They might have videos for your specific model. https://www.repairclinic.com/Repair-Library/Part-Replacement/7476/Whirlpool-Top-Load-Washer-Fabric-Softener-Dispenser-Assembly-Replacement-W11175629
It does come off but doesn’t come apart. There’s a big green ring around it that says “pull up to remove,” comes off real easy but it’s one solid unit and I can’t get into it, I have no clue how they manufactured it. The manual for the washer just says rinse it; I can’t get it apart to pick out any gunk that’s in any narrow crevices or whatnot. The last time these were rinsed was never ago.
I’d leave it submersed in a bowl of warm water for a while and then try flushing any openings with warm water from the tap. Failing that try a pipe cleaner. It’s only gotten gunked up with stuff that’s water soluble…