- cross-posted to:
- technology@lemmy.ml
- cross-posted to:
- technology@lemmy.ml
You must log in or register to comment.
Hahahahahaha.
Fuck. It’s so fake it makes me feel sick, I hate large corporations, especially ones with monopolies. It’s disgusting.
Not in NYC. Spectrum is my only option and they are flaky as hell
File fcc complaint.
shoutout to Andrews & Arnold, best ISP in the uk. I called to stop using them because I was leaving the country forever and they were like “good, what else do you want?” MFs gave zero shits and gave great high speed service.
I live where there’s 1 isp and 10 mobile/satellite providers
Most of the ISPs operating in my city’s fiber network are reasonably good and the one I’ve chosen is honestly good, so from my personal point-of-view, that headline seems perfectly relatable.
In Algeria no one switches because there’s only one ISP.
Customers must be very happy!
I work for an ISP, we have 10 second to 3 minutes hold times before you’re speaking to a real rep, we have had downtime 5 times since I started working for them 4 years ago for maintenance (upgrading hardware to support larger bandwidth in different areas), we sell 1Gbps symmetrical speeds with unlimited data for $50/mo, we have 50k customers (in a specific area) and 5 customer service reps. Customer service quality is definitely important, but providing a service with minimal issues and great prices, that’s why the ISP I work for can get away with such a minimum amount of representatives and continue to get a 4.7 star rating on Google as an ISP.
It’s fun working for a company like this because you get to see how 50k customers paying for 1Gbps only use 70-85Gbps at any given time on average lol, people think they need a lot of bandwidth when in reality they just need a better router for their local network’s bandwidth. WiFi hasn’t been a great tech so far honestly, Wi-Fi 6 made a lot of improvements, maybe with WiFi7/8 that changes though. Big name consumer routers like Netgear have been dropping the ball with quality for years, but they still rake in the cash because at one point they made really great hardware.
I’ve learned a lot about networking because of this job, and it’s given me a really great perspective of how awful Comcast/Xfinity/spectrum and CenturyLink/QuantumFiber really are, how much they try to get in the pockets of the people who make the decisions for infrastructure in our cities, there were so many hate ads against the ISP I work for during an election season all paid for by Comcast and CenturyLink.
Anyways, customer service is great, but quality of service is much more important. Having both is a win all around.
1Gbps symmetrical speeds with unlimited data for $50/mo
God I wish I lived in the 2% or so of the geographic U.S. that had access to service like this. It’s $116/mo here for Comcast’s 1000/150Mbps service, capped at 1.2TB. Costs an extra $30 to remove that cap.
I don’t mean to make you feel bad but in my area in the USA I get 10Gbps symmetric for $40/month, through an ISP that has awesome support, provides a /56 IPv6 range to each customer, lets you use your own router, and is publicly pro net neutrality.
Which isp is this? We nameshame, let’s honorname too.
There’s practically an unwritten rule among tech-savvy people in the San Francisco Bay Area (and some surrounding cities): If Sonic is available in your area, you must use them. Non tech-savvy people like them too, since their pricing is great and their support is actually useful. Nearly my entire street uses them, at least the people that don’t still use cable TV.
Seriously, I’m in Utah so this isn’t a thing out there, but thank you, I’m going to share this, and maybe, hopefully, we will become Sonic’s competition some day <3 this ISP looks like the whole entire package and what I dream the ISP I am currently with becomes one day.
We offer everything Sonic does, Internet up to 10Gbps symmetrical ($200/mo which is competitive in it market), VoIP, TV, WiFi router rentals, but it’s different than how Sonic is doing it. I wrote out a bunch of stuff, but afterwards I decided I may have started to reveal too much and it may become too easy to understand who I work for and my position… Long story short, you’re a lucky bunch out there, Sonic seems fantastic and thank you for sharing this with me/the community.
Honestly, one of the criteria when I was looking for a house was whether Sonic was available in the area. Really glad to have escaped Xfinity (I didn’t have a choice at my previous place)
In case you didn’t already see it, take a look at their transparency page :) https://www.sonic.com/transparency
They undergrounded fiber down the road from me but still no service in my city :(.
Oh my! They look absolutely amazing!
Canadian here. I got 500/500 for $50 cad after tax. 1000/750 is $65 but I’d have to upgrade my hardware.
And yet it gets worse the more rural you get. I know a buddy that lives 10 miles outside of the closest town and they can get up to 3Mbps. I know it gets even worse in the boonies. At least my cell service isn’t terrible up there. It was pretty atrocious ~15 years ago.
“excellent customer service” is a really weird to state “monopolistic practices”
It’s a good way to say, “customer service that blocks the exit,” though!
ISPs are generally all equally as bad (except for Spectrum. They’re probably the worst.). I stay with my ISP because they’ve never once complained about any of the torrenting I’ve done.
And where are they based?
That’s true for the larger ISPs, but the smaller ones can be a lot better. I use a small ISP and their prices are far better than the big ISPs, plus their support is really good. Some cities have municipal fiber internet (where the city runs it) which is usually great as the city’s motivation is to provide a good service to residents rather than to make money off of it.
Not to shill, but this is the primary reason why I’ve stayed with FIOS for the past few years. That and the fact that there are no contracts, it’s just a flat fee, forever. No promotion period or anything, either.
I’m contractually obligated to take it in the ass from the only ISP in town.
NO it’s because of the excellent customer service
TBF they are right in my case. I pay for my ISPs small business offer, which is the former state own ISP, because they are the only ones who get me proper customer service in a reasonable time. (With 8h next business days. I could live with a few days. But it’s that or 4-8 weeks) And I need a static IPv4 which none offers for non-business customers anymore.
Damn. But that bill makes me cry every fucking month. Even fucking Starlink would be cheaper,but I do would get offline before giving money to Elon.
USTelecom, which represents telcos such as AT&T and Verizon, said that “the competitive broadband marketplace leaves providers of broadband and other communications services no choice but to provide their customers with not only high-quality broadband, but also high-quality customer service.”
That’s so much bullshit in so little space that I’m surprised it didn’t become a black hole.
competitive broadband marketplace
Represents multiple supposedly fierce competitors
I see the problem. Someone must’ve convinced them that opposite day was real in 4th grade, and they’ve been stuck that way ever since
For me, it’s the price, and effort involved with researching cheaper/better providers. Maybe once a year I’ll look at competitors. If ISP raise price, that’s when I more seriously look at competitors.
For me its that even if I pay for 1gb/down, it drops to around 25mb down. That was after I switched off spectrum, which I had 200 down, and would fall to 5mb/s down, and I would start to lose VoIP calls while using any amount of remote software. Would happen just about daily and one of the main times it would happen was around noon. Now I could have switched to a business line to see if I could get more guaranteed stable bandwidth, but honestly it’s just bull shit that the infrastructure is that bad in the first place. I would like the FCC to mandate instead of max up/down speeds possible, that minimum up/down speeds (outside of outages, which outage time should be reported as well) as what is advertised. So instead of 1Gb/down for just $69.99/month, we see 50mb/s down minimum for $69.99/ month, and all times their infrastructure does not meet their advertized rate which you are paying for, is moved to $0. So you bill decreases based upon outages.
I was lucky enough to have options after I moved a few years ago, and went with the smaller semi-local isp that offers better speeds for better prices, and no bullshit. The customer service is actually pretty good too. I hope more people get options like that, it felt so good to leave the big guys.
